FAQ's

Yes, we provide detailed size guides for each product to help you find the perfect fit. You can find the size chart on the product page, which includes measurements for different sizes to ensure you select the most suitable option for your body type.

Absolutely! Once your order has been confirmed and processed, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and get real-time updates on its location.

If you have any questions or need assistance with your shopping experience on KpopUrban, our friendly customer service team is here to help. You can reach us via email at [insert email address] or through our contact form on the website. We strive to provide prompt and helpful assistance to ensure your shopping experience is seamless and enjoyable.

Yes, we frequently offer discounts and promotions for our online shoppers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and exclusive offers.

At KpopUrban, we offer a variety of secure payment options to make your shopping experience hassle-free. You can conveniently pay for your orders using Visa, Mastercard, UPI, Google Pay, Paytm, and PhonePe. With these trusted payment methods, you can shop with confidence knowing that your transactions are protected.

When you shop on KpopUrban, there are no hidden fees or extra charges associated with your payment method. You'll only be charged for the total amount of your order, along with any applicable taxes and shipping fees. We believe in transparency and strive to provide a seamless shopping experience for our customers.

Your online security is our top priority at KpopUrban. We use industry-standard encryption technology to ensure that your payment information remains safe and confidential during the checkout process. Rest assured that your personal and financial data are protected every time you make a purchase on our website.

We understand that our customers have different preferences when it comes to making payments. That's why we offer the flexibility to choose from multiple payment methods for your convenience. Whether you prefer to use your credit card, UPI account, or digital wallet, you can easily select the option that works best for you at checkout.

At KpopUrban, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 7 days of receiving your item(s) for a refund or exchange. Please note that returned items must be in their original condition, unworn, unwashed, and with all tags attached.

While most items are eligible for return, there are a few exceptions. For hygiene reasons, we cannot accept returns on certain items such as earrings, swimwear, and intimate apparel unless they are faulty or damaged upon arrival. Additionally, customized or personalized items are non-returnable unless there is a manufacturing defect.

Unfortunately, return shipping costs are the responsibility of the customer unless the item received is incorrect, damaged, or defective. In such cases, please contact our customer service team immediately, and we will arrange for the return shipping label to be sent to you. We strive to ensure that your shopping experience with KpopUrban is enjoyable from start to finish, and we're here to assist you every step of the way.

Returning an item to KpopUrban is simple and hassle-free. Once you have contacted our customer service team and received approval for your return, you will be provided with a return authorization number and instructions on how to proceed. Please ensure that the item is securely packaged and sent back to us via a traceable shipping method.